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Business Process Outsourcing
Organizations today are challenged with improving productivity and operational efficiency with ever-shrinking budgets. But, it lacks the time and resources to manage non-core, resource-intensive functions properly.

The Solution is Business Process Outsourcing (BPO) strategy, with a partner who can deliver dramatic business value and significant competitive advantage.

Outsourcing your operations to HCL Systems provides substantial, sustainable and scalable benefits right away. That’s because your non-core processes are our core business.

HCL Systems offers fully diversified, end-to-end BPO services. We have a strong background in technology from our IT outsourcing heritage.

HCL Systems BPO Service Offerings

HCL Systems has the competencies, capabilities and resources to deliver BPO services to support as many functions as your organization requires. HCL Systems provides the following categories of services:


Our Administration services include high-volume, technology-based mailroom, scanning, data processing and document management business process solutions. In addition, at HCL Systems., we serve a broad range of markets, including energy, financial services, government, healthcare, insurance, manufacturing and retail.

 Maximization of Finance & Accounting Quality and Efficiency

Complete and diversified F&A services are core to HCL Systems integrated Business Process Outsourcing (BPO) offering.  HCL Systems is able to manage a broad spectrum of F&A services, including Accounts Payable, Accounts Receivable, Billing, General Accounting, Tax Management, Treasury and Risk Management, and other finance tasks.

HCL Systemsprovides smooth, seamless F&A management that enables enhanced, predictable outcomes and a sharper focus on business results. In addition, HCL Systems works with clients’ current technology wherever possible, avoiding the need for additional investments and providing clients with quantifiable gains in quality and operational efficiency, at significantly lower costs.

Optimization of Human Resources Performance and Delivery
Outsourcing your HR operations toHCL Systems provides substantial, measurable benefits immediately. That’s because HR is our forte. Global HR Solutions are an integral element of our comprehensive BPO offering. HCL Systems provides quantifiable gains in quality and operational efficiency at significantly lower costs.

 Payment Services

HCL Systemsmanages the entire spectrum of payment services, including credit and debit card processing, cheque processing, clearinghouse services, loan origination and loan servicing.

Our payment services capabilities provide unmatched operational excellence for clients and make dramatic improvements in their business. We deliver significant, measurable cost savings and productivity gains by blending our proprietary workflow systems, world-class technology, innovative staffing, delivery and compensation models and process reengineering skills.

Sales, Marketing and Customer Care
Companies benefit from outsourcing resource and labor-intensive functions such as Sales, Marketing and Customer Care. Our expertise in customer care makes us the BPO partner of choice for many of the world’s largest organizations and government programs. Complete and diversified Sales, Marketing and Customer Care solutions are a portion of HCL Systems comprehensive BPO services.

We also offer comprehensive, cost-effective facilities management solutions that are customized for clients who operate their own internal call centers.

Supply Chain Management
Smooth, seamless supply chain management provides enhanced, predictable outcomes and a sharper focus on business results. HCL Systems provides these fully diversified, end-to-end supply chain management services to commercial and government clients worldwide. We offer the entire spectrum of supply chain management services, including integrated ordering, fulfillment management of solutions, order tracking, warehouse management and distribution.